Please see below for links and brief reminders to access systems remotely, and fixes for common issues you may experience.
If you cannot find an answer for your query here…
For issues relating to general IT, connectivity, phone or printing issues, please email [email protected]
For issues relating to Databridge, student/provision reports, PowerBI, BSquared or survey issues, please email [email protected]
For issues relating to staff MIS systems provided by Access, please email [email protected]
For issues relating to websites and social media, please email [email protected]
If you are using Windows 10, you can also get remote support by following the Quick Assist guide at this link and getting in touch with this to obtain a 6 digit code. (If using a different operating system, please see download links for TeamViewer at the bottom of this page).
Remote Access to Files and Applications
Outlook Web Access
See picture for login example – note that you must put your email address, and use your windows password.
Databridge Web Access
Clervaux Garden School (rmt.org/cgsdb)
Ruskin Mill (rmt.org/rmcdb)
Plas Dwbl (rmt.org/cpddb)
Databridge User Guides
Guidance on how to use Databridge’s core features can be found in the Databridge Guidance document. Please speak to your line manager to receive role-specific training.