Staff Help

Please see below for links and brief reminders to access systems remotely, and fixes for common issues you may experience.

If you cannot find an answer for your query here…

If you are using Windows 10, you can also get remote support by following the Quick Assist guide at this link and getting in touch with this to obtain a 6 digit code. (If using a different operating system, please see download links for TeamViewer at the bottom of this page).


Remote Access to Files and Applications

Use the below links to access remote application services (see picture for login example). This can be done from any computer/laptop connected to the internet. After clicking the link and opening the file in the downloaded zip, use RUSKIN-MILL{your windows username} and your windows password to login. The remote desktop will give you the same access to files, applications and printing as if you were in the office.

Outlook Web Access

Use Outlook Web Access to access your email using your web browser. This can be done from any device connected to the internet.
See picture for login example – note that you must put your email address, and use your windows password.

Databridge Web Access

Please see our Databridge Guidance to get started using Databridge. Use these links to access Databridge for your provision. This can be done from any device connected to the internet, using Google Chrome, Microsoft Edge or Mozilla Firefox.
Argent (
Brantwood (
Clervaux Garden School (
Clervaux Rise (
Freeman (
Glasshouse (
Grace (
Ruskin Mill (
Plas Dwbl (
Sunfield (

Databridge User Guides

Guidance on how to use Databridge’s core features can be found in the Databridge Guidance page. Please speak to your line manager to receive role-specific training.  


Using Access for Expenses and Purchase Orders

Use the Access Workspace to Request or Approve Purchases for your relevant provision, session or area. Please click the link for training guides and videos to help you through the request and approval processes.
If all else fails, download TeamViewer and give us a call on 01453 837613!